Accelerating Product Iteration
Zipnosis, a customer-first telehealth platform company, sought out Foundry to iteratively improve its onboarding experience for patients. The engagement delivered actionable design feedback that could be easily prioritized and used for their team’s product iteration and growth goals.
Zipnosis and Foundry: Optimizing Patient Onboarding
Foundry jumped head-first into the UX/UI audit, gathering intelligence from the Zipnosis customer support team and conducting usability tests to understand their product better. Careful consideration was taken in mapping out user flows. The final deliverable detailed findings and accompanying recommendations - complete with technical illustrations.
Through a comprehensive onboarding process audit and customer support feedback, Zipnosis gathered actionable design insights to craft tangible recommendations for their product delivery team. By taking this detailed approach, they were positioned to optimize the user experience moving forward.
Net Promoter score from patients.
Design Improvements and Actionable Recommendations