Foundry jumped head-first into the UX/UI audit, gathering intelligence from the Zipnosis customer support team and conducting usability tests to understand their product better. Careful consideration was taken in mapping out user flows. The final deliverable detailed findings and accompanying recommendations - complete with technical illustrations.

Through a comprehensive onboarding process audit and customer support feedback, Zipnosis gathered actionable design insights to craft tangible recommendations for their product delivery team. By taking this detailed approach, they were positioned to optimize the user experience moving forward.