Vice President of Operations

Vice President of Operations

The Vice President of Operations will plan, direct, coordinate, and oversee operations activities in the organization, ensuring the development and implementation of efficient operations and cost-effective systems to meet the current and future goals of Foundry. 

As a key member of the Leadership team, the VP of Operations will regularly interact with the executive team and individual department leads to ensure that Foundry’s operational priorities are aligned with total company direction. They will continually investigate and introduce process improvement measures and regularly present them to Foundry Leadership for consideration. This position is responsible for customer retention, developing effective training programs for team members and directors, maintaining profit margins that meet the organization’s goals. 


Duties & Responsibilities

  • Develop internal strategy and operational goals, ensure that they are communicated, reinforced, and delivered
  • Reinforce a positive working environment through a strong, effective, and collaborative leadership style, ongoing communications both internally and with partners, celebrating success and rewarding outstanding performance
  • Partner with Director of People to ensure Foundry is effectively staffed and trained, identify and refine HR policies & procedures, identify improvements to current service delivery model - personnel, org structures, technology, etc. - to enhance the execution of services and partner success
  • Participate in the ideation, development, and roll out of future service offerings
  • Develop new concepts and focus on growth initiatives and retention. Collect results and contribute to marketing operations, analyze customer feedback, negotiate with partners and implement retention strategies
  • Manage operations to achieve partners' financial goals and objectives while maintaining adherence to forecast and budget
  • Work closely with the Director of Finance to set comprehensive budgets and targets for the organization’s financial and operational performance and growth
  • Lead by example to encourage maximum performance and dedication while building a highly inclusive culture, ensuring team members thrive and organizational outcomes are met
  • Function as a technical resource for the organization, staying apprised of accounting, taxation, and compliance developments, providing recommendations and education to Foundry Leadership
  • Other duties as assigned by Leadership

Requirements & Skills

A person with these skills tends to have 8 years of business experience and 5+ years of being in a leadership role. If you have the skills and experience but haven’t necessarily clocked the years, reach out anyway, we’d like to talk. 

  • Excellent in both written and verbal communication, analytical and organizational skills
  • Strong interpersonal skills with the ability to earn the confidence and support of a wide range of internal and external constituents
  • Proficient in business plan delivery and development
  • Demonstrate critical thinking and solid decision-making capabilities daily
  • Ability to resolve complex partner issues
  • Positive attitude and motivated, resilient and open to change
  • Entrepreneurial, build trusted relationships with key partners, clients, and stakeholders
  • Creativity/innovation to apply new and evolving ideas, methods, designs, and technologies
  • Ability to diagnose and solve problems quickly and have foresight into potential issues
  • Extensive experience mentoring and coaching, scaling out organizations, mentoring leaders, and building the culture of a team
  • Highest levels of integrity, efficiency, and attention to detail
  • Expert level at customer service, verbal and written communication, teamwork, relationships, organizational awareness, negotiation, learning agility, analytical thinking, problem-solving, process orientation, a focus on utilization and prioritization

A Note On Hybrid Work

Generally speaking, our collaborative creativity is multiplied exponentially by being in the room together, feeding off each others’ energy, and building on each others’ ideas.  We try to work together in the same office whenever possible; however, with regard to COVID-19, this position will temporarily be hybrid (a combination of work from home and in-office) as the health and security of our staff is paramount.  Normally this job would require working from our offices in Downtown Minneapolis on a typical day.

Who We Are 

Foundry creates digital products with sincere empathy for the people who’ll use them. We look for ever-curious lifelong learners to add their talents to our team. Our clients bring us real-world problems to solve, not lists of requirements to implement. We dig into their goals and culture, asking lots of questions until we know we’re proposing just the right solution. Then we make it happen, pretty fast. We help our clients make beautiful, impactful, elegant, well-conceived custom software.

Our company culture revolves around creative problem solving, collaborative thinking, and hard work mixed with an appropriate dose of irreverence. We take our work seriously but insist on having some serious fun while doing it. Silliness often occurs, yet stuff still gets done, well.

We define and design all that we make, always taking those steps in that deliberate order. Everything Foundry produces is crafted with attention-to-detail by people who genuinely care about creating positive outcomes and real impact. We’re dedicated to partnering with companies in the business of doing good. We earn our clients’ trust to turn their vision into something extraordinary.  

Enough about us, more about you

What’s in it for you?

Foundry continues to see a growing need for brilliant people like you to come together, to build a place where you can do your best work and make a difference.  Foundry is an engaged and socially conscious agency.  We invest in our community, our team, and our customers.  If this all sounds like a dream job to you, we’re hoping you’ll apply and give us a chance to get to know you.

Foundry is an equal opportunity employer that celebrates diversity and equality and remains committed to providing a safe and inclusive environment for all employees. 

How to Apply

Please share your resume and thoughts on joining our team (but not a cover letter -- those are the worst) by emailing us at careers@foundrymakes.com

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